ZeenyTeam,Co-op. is committed to protecting your privacy. In order to provide a quick and accurate response to your logo design or web design order, ZeenyTeam,Inc. asks only for the information necessary to complete your order with precision. All the information is strictly for the use of ZeenyTeam,Co-op. it will not be shared with any other third party. ZeenyTeam,Co-op. uses Secure Socket Layer (SSL) technology to protect your privacy when you place an on-line order.
The information we gather and how we use it:
When you order a logo design or a web design, we need to know your name, your company’s name, your email address, and your mailing address. This allows us to process and complete your order and to notify you of your order status. We also ask some information about your company in order to have a creative direction for your company’s logo design or web design needs. All the rights to the Logo artwork and logo design we create at the request of a client belong to such client.
We guarantee your full satisfaction or your money back. An administration fee of 3.5% of your original purchase price will be deducted from the amount refunded. The refund policy will not take effect in any of the following events:
- If you purchased a “Special Package”.
- If you have approved your logo design.
- If work was commenced on one of your samples and 3 or more logo design changes were effected at your request.
- If the party for whom the logo is being designed closes, or changes its name, or changes its activity.
- If the project was cancelled for reason(s) unrelated to the logo design of ZeenyTeam,Co-op.
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If you have paid using your credit card – the money will be transferred back to your credit card account. It may take up to 6 business days before the money will appear on your account. If you have paid using a cheque or a money order your refund will be sent to you by cheque.
All the rights of the logo design and logo artwork ZeenyTeam, Co-op. has created and designed for specific client belong to the client for which it was designed. ZeenyTeam, Co-op. does not hold any rights to the logo design created for a client.
LogoBee, Inc. does not file a trademark application with respect to the logos designed for its client. The client is free to register as a trademark the logo design created for it by ZeenyTeam,Co-op.
In the event that payment for any logo design is not made in accordance with the payment policies of ZeenyTeam, Co-op. , then all of client’s rights in and to the logo design created for it, including any trademark property, will immediately revert back to ZeenyTeam, Inc.
ZeenyTeam, Co-op. warrants that its designs are of its own creation and are not copied from or inspired by existing designs or trademarks but does not warrant that a design the same as or similar to that designed by it, but of which it was not aware at the time of its creation, does not exist.
If for some coincidental reason a logo designed or web designed by ZeenyTeam, Co-op. looks identical to another party’s logo, ZeenyTeam, Co-op. will provide a free redraw session with a new set of logos.
| CMYK, Pantone colors, printing responsibility: | For the purpose of versatility we will supply your logo kit with files in different color modes such as RGB, CMYK, and may contain Pantone colors. (To learn more about these modes see our FAQ section.) When you are approving your logo on the computer monitor, you are only approving RGB colors. Computer screens can only reproduce RGB colors and only simulates other color modes. We do our best to match RGB colors on our computer screen to CMYK or Pantone colors, but it is physically impossible to find an exact match. When we convert your files in to different color modes (CMYK, Pantone) we hold no responsibility for matching exactly your approved RGB colors. It is the clients’ responsibility to double-check and make sure the printer gets the right color. Furthermore when printing in CMYK process the printed colors may vary. This is due to a non standardized color pallet used by this process printers, and calibration of the machine. Therefore ZeenyTeam is removing all the responsibilities for the outcome of the printing quality and colors. |
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| ZeenyTeam , Co-op. holds no responsibility for retraced images: | Any idea provided by the client: sketch, copy, fax, file… that ZeenyTeam, Co-op. is asked to use in the logo design process removes its responsibility from any copyright violation or warranties. In such circumstances LogoBee, Inc. cannot guarantee the originality of its work and therefore will not be held liable for any damages or violations. A waiver form is required to sign prior to ZeenyTeam, Co-op. using any images provided by the client. |
| Timelines: | The general delivery time line for the first logo design concepts is 5 business days. Every following change will be delivered in 1-2 business days. More complex changes or redraws may be delivered up to 5 business days (depending on the complexity of work). All redraw deadlines are determined by the receipt of all necessary information pertaining to the re-designing of the logo.Font information: ZeenyTeam, Co-op. will provide all font names used in the logo design process. ZeenyTeam, Co-op. does not provide the actual font files. |
| Stationery design and final approvals on the logo: | Our logo design packages are split in to several different steps. Please take note that once you give a final approval on your logo you may only request another logo change at an additional charge. If you have ordered stationery, we will use your approved logo to design your business cards and letterhead. However in both cases, changes to approved logos are charged a minimum of $40.Upon the final approval of a logo and/or stationery design, ZeenyTeam, Co-op. will require up to 1-2 business days to put together all of the files. For UPS delivery packages the shipment will be processed after we receive your address confirmation. Camera ready artwork is available for shipping within North-America; however International clients will be subject to additional shipping charges. |
| Loss of data: | ZeenyTeam, Co-op. will take all appropriate precautions to safeguard its servers and data contained within, however ZeenyTeam, Co-op. will not be held responsible for any loss of client data stored or intended to be stored on the servers and on back-up devices. The client will not be entitled to any form of compensation from ZeenyTeam, Co-op. in the event of loss of data, therefore it is recommended that the client also takes steps to back up his/her logo materials. |
| Prices and services: | ZeenyTeam, Co-op. may make changes to the website and information provided, i.e. publications, prices, technical specifications, promotions and product offerings at any time and without notice. |
ZeenyTeam, Co-op. warrants that its designs are of its own creation and are not copied from existing designs or trademarks; but does not warrant that a design that is the same as or is similar to the one designed by it, but of which it was not aware at the time of its creation, does not exist.
In the event that payment for any web design service is not made in accordance with the payment policies of ZeenyTeam, Co-op. , then all of the client’s rights in and to the web design created for it, including any trademark property, will immediately revert back to ZeenyTeam, Co-op.